According to the Finnish Consumer Protection Act, the consumer has the right to cancel the order placed in the online store within 14 days of receiving the ordered products (or the last batch of goods). Business customers do not have the right to cancel.

The purpose of the law is to give the consumer the right to get to know the product as it is possible in the store. The customer has the right to familiarize himself with the contents of the package and the product, but the customer is obliged to handle the products in his possession with care.

If the customer wants to exercise his right of cancellation, he should contact the online store's customer service, where he will receive instructions on how to make a return. The right of cancellation only applies to unused and salable products. If the customer has used or otherwise handled the product in a way other than what is necessary to determine the nature, properties or functionality of the product, it is the customer's responsibility to compensate for any reduction in the value of the returned product up to the full price of the product. The customer is responsible for the immediate costs of returning the products. The amount of return costs is estimated to be a maximum of 200 euros.

Genelec will reimburse the consumer customer for the value of the canceled products in the case of the cancellation of the entire order using the payment method that the consumer customer used in the original purchase transaction, unless the consumer customer has expressly agreed to another arrangement. The value of the canceled products will be refunded within 14 days of receiving the returned products at the latest. Genelec may refrain from refunding payments until it has received the canceled product, or until the consumer customer has proven that he has returned the product.

Failure to pick up the product is not a cancellation. If the consumer customer does not pick up the delivered product from the delivery location within the deadline and has not separately informed the customer service of the online store that he is using the right of cancellation, Genelec has the right to charge the consumer customer a fee that corresponds to the costs caused by the delivery.

Orders in the online store can be placed by both consumer and business customers. The consumer customer or representative of a company must be of legal age to place an order in the online store. The representative of a company confirms that they have the authority to place an order binding on the company. 

The information collected from consumer customers or representatives of business customers during the order process, to enable online transactions, order delivery, and maintenance of the customer relationship, includes the name, company business ID, email address, phone number, and delivery address details. The customer is responsible for the accuracy and validity of this information. Online transactions and placing orders do not require the customer to register separately as a user of the online store. 

Genelec acts as the data controller for the customer register and processes customers' personal data in compliance with the applicable data protection legislation. The privacy policy, in accordance with the GDPR, is available here: https://www.genelec.fi/tietosuojaseloste. 

Customers may prohibit the use of their personal data for direct marketing purposes either during the order process or by contacting the online store’s customer service. 

Online Shopping FAQ